Private Policy

1. Our Commitment to Your Privacy

Untamed Desire is committed to protecting your privacy and personal information. We only collect, use, and process personal data where it is necessary to provide our products and services and to give you a safe, discreet shopping experience.

2. Discreet Shopping & Delivery

We understand the sensitive nature of our products. All orders are packaged in plain, unbranded packaging with no reference to product details or Untamed Desire visible on the parcel.

3. Information We Collect

We may collect personal information such as your name, contact details, delivery address, email address, and payment-related information when you:

Place an order
Create an account
Contact us
Browse our website

We do not intentionally collect sensitive personal information.

4. How We Use Your Information

Your personal information is used to:

Process and deliver orders
Manage payments and customer accounts
Provide customer supportCommunicate order updates, promotions, or rewards (where you have opted in)
Improve website performance and user experience

If you do not provide certain information, some services may not be available to you.

5. Disclosure of Information

We only share your personal information with trusted third parties who assist us in operating our business, such as:

Payment processors
Courier and delivery partners
Website hosting and analytics providers

Your information is shared strictly for business purposes and only to the extent necessary.

6. Cookies & Analytics

Our website uses cookies and analytics tools to understand website traffic and improve your experience. You may manage or disable cookies through your browser settings.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure. Secure payment gateways and encrypted connections are used where applicable.

8. Access & Correction

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

Request access to your personal information
Request correction or deletion of your information
Withdraw consent for marketing communications

You may contact us using the details provided on our website to exercise these rights.

9. Data Storage & Transfers

Your information may be stored on secure servers located inside or outside South Africa. Where data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be published on our website. Continued use of the website constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact us via the contact details listed on our website. We will respond promptly and responsibly